Frequently Asked Questions

Everything you need to know about shopping with Cloud Vapez

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product dimensions.

Are your materials sustainably sourced?

Cloud Vapez is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections to minimize our environmental footprint.